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SPOC

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SPOC

The 360-degree Single Point of Contact, with over 10 dedicated phone numbers

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SPOC

Single Point Of Contact

Custom’s SPOC - Single Point of Contact - is the single point of contact for the centralized management of support requests. It collects, tracks and routes each ticket to the most appropriate competence center.

Key points

  • A single touchpoint for any hardware and software support needs

  • Available 7 days a week from 7:30 a.m. to 10:00 p.m

  • Dedicated teams with high-level skills

  • Complete ticket traceability

  • Targeted assignment to the competent team

  • Greater operational efficiency

  • SLA and KPI monitoring

  • More organized and measurable support

Team Operations
Logistics & Laboratory
Operations Portal
Key points

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    • Dealer
    • End User
    • ISV / Application Developer
    • System Integrator
    • Distributor
    • Media/Press
    • Other

    Avis de confidentialité conformément au Décret législatif 196/2003 et au Règlement européen du 27 avril 2016, n° 2016/679
    Je reconnais autoriser le traitement de mes données personnelles conformément à l'Art. 13 du Décret législatif n° 196/2003 et au Règlement européen du 27 avril 2016, n° 2016/679.

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