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SPOC

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SPOC

The 360-degree Single Point of Contact, with over 10 dedicated phone numbers

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SPOC

Single Point Of Contact

Custom’s SPOC - Single Point of Contact - is the single point of contact for the centralized management of support requests. It collects, tracks and routes each ticket to the most appropriate competence center.

Key points

  • A single touchpoint for any hardware and software support needs

  • Available 7 days a week from 7:30 a.m. to 10:00 p.m

  • Dedicated teams with high-level skills

  • Complete ticket traceability

  • Targeted assignment to the competent team

  • Greater operational efficiency

  • SLA and KPI monitoring

  • More organized and measurable support

Team Operations
Logistics & Laboratory
Operations Portal
Key points

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Estamos aquí para ofrecer soluciones a sus necesidades.

    • Dealer
    • End User
    • ISV / Application Developer
    • System Integrator
    • Distributor
    • Media/Press
    • Other

    Aviso de privacidad conforme al Decreto Legislativo 196/2003 y al Reglamento Europeo del 27 de abril de 2016, n.° 2016/679
    Declaro conocer que autorizo el tratamiento de mis datos personales conforme al Art. 13 del Decreto Legislativo n.° 196/2003 y al Reglamento Europeo del 27 de abril de 2016, n.° 2016/679.

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