Research & Development
Research & Development
At CUSTOM, innovation is born from research. The Group constantly carries out research and development to expand its product range while continually improving technologies and their applications, delivering the combination of tools it defines as a "solution".
This process involves long-standing industries for the Group, such as Retail, hospitality, and manufacturing, as well as new, cross-sector business opportunities like software creation, service automation, and data management. This diversification has led to complementary solutions that keep growing and evolving.
Every project is selected, assessed, and executed through a structured "stage and gate" process that involves all professional figures at each phase, from the idea through to production. This modern project-management approach makes it possible to analyze resources, risks, and forecasts in detail to determine the best course of action when developing a new product.
The CUSTOM Group also protects its know-how by registering an ever-growing number of patents, now exceeding 30. An organization where more than 250 engineers, technicians, and developers tackle increasingly advanced technological challenges.
CUSTOM technological innovations
over the years: a few examples
2001
Printers with Bluetooth®
CUSTOM anticipated the market back in 2001 when it introduced Bluetooth® to its printers as part of the S'PRINT launch, long before the technology became the widespread standard everyone knows today.
2003
VKP80 family
Launched in 2003, the VKP80 family changed the self-service world forever. The best-selling and most imitated kiosk printer was so innovative that it became a worldwide best-seller and has already reached its third product generation.
2004
Anti-jamming
As early as 2004 our Group designed and patented an anti-jamming system for kiosk printers. Thanks to this solution, even if a ticket is pulled before it is cut, the printer keeps running without jamming.
2006
Remote monitoring
In 2006 we introduced a remote monitoring system for CUSTOM printers equipped with an Ethernet interface. Well ahead of its time, this innovation makes it possible to monitor the status of our devices in real time.
2007
VeriPrint®
In 2007 CUSTOM patented VeriPrint®, an innovative anti-fraud solution. The hardware and software system automatically digitizes printer tickets, preventing print issues and counterfeiting: ideal for Aviation, Public Transport, and Lottery.
2010
Multi Bin
Developed in 2010, this system targets sectors like public transport and Aviation where check-in desks are limited yet multiple ticket types must be printed with a single device. Multi Bin offers up to three different input blocks for three distinct outputs.
2022
Green solutions: linerless printing and energy-saving technology
CUSTOM devices increasingly focus on environmental protection. Linerless printing, for example, reduces waste by eliminating the silicone backing and ensures greater autonomy thanks to 40% more material than a standard roll. Our solutions also feature energy-saving technology, meaning they consume no power when not in use.