Tool
chat4U
Custom’s live chat service dedicated to Dealers, designed to provide fast, traceable, and real-time technical support.
chat4U
chat4U is the Custom Group live chat service dedicated to Dealers, designed to make technical assistance even faster, more efficient, and more complete. Accessible from desktop and mobile, it allows users to interact in real time with specialized technicians, reducing waiting times and simplifying the management of operational requests.
Integrated into the Custom4U portal, chat4U allows all conversations to be tracked, live files such as photos, videos, and audio to be shared, and tickets to be generated automatically in the event of escalation to subsequent support levels. The service also includes real-time technical updates through Custom Technical Channel, with informative pop-ups on technical news, firmware releases, alerts, and relevant communications.
Purchase licenses on this page.
Tool
chat4
Real-time technical support
Allows Dealers to interact directly with specialized technicians, receiving faster and more targeted answers
Accessible from desktop and mobile
The web app makes it possible to use the service flexibly, both from a fixed workstation and on the go.
Live file sharing
Photos, videos and audio files can be shared during the conversation, making it easier to describe technical issues and speed up assistance.
Traceability on Custom4U
All conversations are recorded within the Custom4U portal, ensuring continuity and control over requests.
Tickets and automatic escalation
When needed, the system automatically generates tickets for escalation to the next support levels.
